Conway Care Route Planner
Use this 2026 guide before you call Conway Medical Center, log in to the CMC Patient Portal or CMCcare app, request medical records, use the emergency department, pay a bill, plan directions, visit a patient, send flowers, or choose between primary care and emergency care.
This is a practical patient-navigation page, not a generic directory. It covers official phone routes, portal access, ER, stroke and chest-pain care, records, billing, charity care, visitor hours, patient-room calls, dining, pharmacy, chaplain support, map, scripts and common mistakes.
Patient Task Finder: Choose the Right Conway Medical Center Route
Most people searching for Conway Medical Center need one action: portal login, ER guidance, records, billing help, patient room calling, appointment scheduling, directions, visitor hours or gift-shop delivery. Use this table before calling or driving.
| What you need | Best first route | Why it saves time | Prepare before contacting |
|---|---|---|---|
| Life-threatening symptoms | 911 / Emergency Department | Portal, billing, records and appointment teams are not emergency-response routes. | Medication list, allergies, ID, insurance if safe, emergency contact. |
| Portal access, results, messages or refills | CMC Patient Portal / CMCcare app | Portal supports hospital and physician office records, lab results, appointments, clinic notes and refill requests. | Email/username, password, phone/email on file, date of birth, recent visit details. |
| Doctor appointment | Official providers search or CMCcare scheduling | CMC has primary care, pediatrics, specialties and Conway Physicians Group locations. | Insurance card, symptoms, preferred location, referral, prior records. |
| Medical records | HIPAA release form + Medical Records/HIM | Formal records need authorization, ID and correct fax/mail route. | Photo ID, signed form, dates of service, record type, delivery details. |
| Billing or insurance question | Patient Financial Services / Billing Questions | Hospital bills, clinic bills, insurance balances and additional professional bills can differ. | Statement, account number, insurance EOB, service date, income documents if applying. |
| Visit or call a patient | Patient room direct dial or main switchboard | Patient rooms use a direct formula, and pediatric phone hours differ. | Patient full name, room number, unit, visitor questions, parking plan. |
| Directions to ER, BirthPlace or Medical Arts Building | Official directions page | Campus entrances differ. ER, BirthPlace and Medical Arts Building have specific routes. | Service name, appointment location, entrance, arrival time. |
CMC Patient Portal and CMCcare App: What You Can Do
Conway Medical Center’s patient portal provides electronic access to records for hospital and physician-office encounters. The CMCcare app adds mobile access for appointment management, care-team messaging, primary care and pediatric scheduling, lab results, clinic notes, prescription renewals and vaccination records.
Use official login only
Start from the official CMC Patient Portal or CMCcare page before entering private health information. Avoid ads, copied links or unrelated Conway portals.
CMCcare app
Use the app for mobile access to appointments, messages, results, clinic notes, prescription renewals and vaccination records when available.
New to CMC?
The portal page says new patients can enroll. Self-enrollment is available for eligible CMC patients, and the official portal page should be your starting point.
| Portal task | Best use | Warning |
|---|---|---|
| Lab results | View available lab results after they post. | Do not self-diagnose without provider interpretation. |
| Appointments | Manage appointments and schedule primary care or pediatric visits when available. | Call the office or use emergency care for urgent symptoms. |
| Messages | Securely message your care team for routine questions. | Do not use messages for emergencies or rapidly worsening symptoms. |
| Refills | Request prescription renewals when eligible. | Use your pharmacy or provider office for urgent medication issues. |
| Clinic notes and vaccines | View available clinic notes and vaccination records. | Formal records may still need the Medical Records/HIM route. |
Doctors, Primary Care, Pediatrics and Specialty Appointments
CMC provides hospital services plus Conway Physicians Group offices across the area. The official website describes more than 50 specialties, primary care, pediatrics, outpatient diagnostics and affiliated physician offices. Always confirm your exact location before driving.
Use the official provider search for doctors in Conway, Myrtle Beach, Socastee or other CMC-related locations.
The CMCcare app can schedule primary care or pediatric visits when available.
Phone directory lists OutPatient Diagnostic Center at 843-347-8111.
Radiology scheduling is listed at 843-234-5474.
Before a doctor or testing appointment, confirm these
- Exact address, building, office name, floor, entrance and parking area.
- Whether your visit is at the hospital, Medical Arts Building, outpatient center, primary-care clinic or another CMC location.
- Whether you need a referral, prior authorization, insurance confirmation or specialist records.
- Whether labs, imaging, fasting, medication hold or new-patient forms are required.
- Whether you should bring imaging reports, medication bottles, vaccination records or a caregiver.
Emergency Department, Primary Stroke Center and Chest Pain Care
Conway Medical Center’s emergency services page tells patients to call 911 for medical emergencies. It also describes specialized emergency heart and stroke care, including Primary Stroke Center certification and Chest Pain Center Accreditation.
Use ER / 911 now for
- Chest pain, pressure, severe shortness of breath, fainting or heart attack symptoms.
- Stroke signs: face droop, arm weakness, speech trouble, sudden confusion or sudden severe headache.
- Major injury, head trauma, uncontrolled bleeding, severe burn or deep wound.
- Seizure, poisoning, overdose, severe allergic reaction or suicidal crisis.
- Rapidly worsening symptoms, severe abdominal pain or symptoms your clinician says need emergency care.
Primary care or urgent care may fit better for
- Mild cough, sore throat, ear pain, minor rash or simple cold symptoms.
- Minor sprains, small cuts without heavy bleeding or non-urgent medication questions.
- Routine refills, forms, chronic-condition follow-up or wellness visits.
- Portal login help, billing questions, records requests or appointment rescheduling.
Directions: Main Campus, Emergency Department, BirthPlace and Medical Arts Building
Conway Medical Center’s official directions page gives different routes for the main hospital, Emergency Department, Patient Services, The BirthPlace and the Medical Arts Building. This matters because the quickest entrance depends on the purpose of your visit.
| Destination | Official route clue | Best practical use | Before you go |
|---|---|---|---|
| Main hospital | 300 Singleton Ridge Road, Conway | General hospital visits, patient rooms, main lobby and many services. | Confirm department, floor and parking area. |
| Emergency Department | First campus entrance from Singleton Ridge Road onto Cypress Circle; ER entrance around left side of hospital. | Serious and emergency symptoms. | Call 911 for life-threatening symptoms; do not self-drive if unsafe. |
| Patient Services / The BirthPlace | Same first entrance onto Cypress Circle; entrance is after passing the Emergency Department entrance. | Admissions, birth-related visits and patient service routes. | Confirm arrival time, ID, insurance and support-person rules. |
| Medical Arts Building | Adjacent to Conway Medical Center near Myrtle Trace Drive and Cypress Circle. | Specialty/office visits and some outpatient services. | Do not park at the wrong entrance if your paperwork says Medical Arts Building. |
Medical Records: HIPAA Release, Mail, Fax and Clinic Turn-In
CMC’s Medical Records page says patients should use the HIPAA Release Form, print it, and mail the completed form to Medical Records/HIM. It also says the form may be turned in to your primary care or specialty clinic.
Medical Records/HIM
Mail route: Medical Records/HIM, Conway Medical Center, 300 Singleton Ridge Road, Conway, SC 29526.
Records phone/fax
Phone directory lists Medical Records at 843-347-8113. Official records page lists fax 843-347-0647.
Legal / insurance fax
Official records page lists hospital legal/insurance fax 843-347-1509 and clinic legal/insurance fax 843-347-1517.
| Record need | Best route | Prepare | Common mistake |
|---|---|---|---|
| Available portal records | CMC Patient Portal / CMCcare app | Portal login, date of service, provider name. | Requesting paper copies when portal access is enough. |
| Formal medical records | HIPAA release form mailed to Medical Records/HIM | Signed form, patient ID, dates, record type and delivery method. | Forgetting to print/sign the HIPAA release form. |
| Records from clinic visit | Portal or turn release form in to primary/specialty clinic | Clinic name, provider, date range, records needed. | Mailing to wrong department without clinic context. |
| Legal or insurance records | Legal/insurance fax routes | Authorization, claim/legal details, patient identifiers. | Using the ordinary fax when the request is legal/insurance related. |
| Imaging/radiology records | Radiology File and Reports | Study date, body part, modality, receiving provider. | Confusing a written report with actual image files. |
Billing, Insurance, Discounts, Charity Care and Separate Bills
CMC’s billing page explains uninsured-patient discounts, charity care, extended payment arrangements and additional bills from professional groups. Billing Questions are listed at 843-347-8072, and Patient Financial Services uses that same number for questions during your stay.
Phone directory lists Billing Questions – In & Out at 843-347-8072.
Phone directory lists Financial Counselor at 843-347-8379 or 843-347-8043.
CMC lists CharityCare@cmc-sc.com and 843-234-6715 for charity-care information.
Commercial/Managed Care is listed at 843-347-8162; payer-specific lines are in the phone directory.
Additional bills you may receive
CMC says some professional services may bill separately, including Conway Emergency Room Physicians, Conway Certified Registered Nurse Anesthetist, Conway Anesthesia, Carolina Radiology, Pathology Consultants, Conway Hospitalists/TeamHealth and Conway Physicians Group.
| Billing issue | Best route | What to ask |
|---|---|---|
| Large hospital balance | Billing Questions / Patient Financial Services | Has insurance fully processed? Can I get an itemized bill? |
| No insurance | Patient Accounts / Financial Counselor | Do I qualify for uninsured discount, Medicaid help or other arrangements? |
| Cannot pay at discharge | Extended payment arrangement route | Can I set up a payment plan before the balance becomes overdue? |
| Charity care | CharityCare@cmc-sc.com or 843-234-6715 | What policy, application and documents are required? |
| Unexpected outside-provider bill | Provider listed on that bill | Is this ER physician, anesthesia, radiology, pathology, hospitalist or clinic charge? |
Visitor Hours, Patient Room Calls, Gifts and Flowers
CMC visitor information asks visitors to limit visiting between 8:00 a.m. and 9:00 p.m. so patients can rest. The page also notes that specialty areas may have different times. Always check current unit rules before visiting ICU, pediatrics, maternity, surgery or isolation areas.
Call a patient
Patient rooms can be called directly at 843-234-5 + room number. Pediatric patients may be called directly between 7 a.m. and 10 p.m.
Gifts and flowers
CMC says gifts, flowers and balloons are welcomed, and gifts can be sent by calling the on-site gift shops.
Unit rules matter
Specialty areas can have different visiting times or restrictions to support patient recovery and safety.
Before visiting, ask these questions
- What unit, room number and visitor time applies today?
- Can children visit this patient or unit?
- Are masks, infection precautions, PPE or screening required?
- Can I bring food, flowers, balloons, large gifts or personal equipment?
- Is the patient scheduled for testing, surgery, therapy or discharge during my planned visit?
- Should family choose one spokesperson to reduce repeated calls to staff?
Dining, Pharmacy, Gift Shop and Patient Convenience
Conway Medical Center maintains a cafeteria on the first floor and also lists dining options, coffee shop, gift shop and pharmacy resources under Patients & Visitors. Hours can change, so verify on the official page for holidays or late visits.
| Option | Official listed detail | Visitor tip |
|---|---|---|
| CMC Café breakfast | 6:30 a.m.-9:30 a.m. | Good for early appointment days. |
| Lunch | 11:00 a.m.-1:30 p.m. on dining page; visitor page lists 11:30 a.m.-1:30 p.m. | Check current daily hours if timing is tight. |
| Dinner / supper | Dining page lists 4:00 p.m.-6:30 p.m. | Do not rely on full-service food late evening. |
| Grill | Dining page lists 6:30 a.m.-7:00 p.m. and notes a daily 3:30-4:00 p.m. closure for patient meal preparation. | Plan around the temporary closure. |
| Gift Shop | Phone directory lists Gift Shop at 843-347-8341. | Ask the unit before sending flowers, plants or balloons. |
| Pharmacy | Phone directory lists Pharmacy at 843-234-6870 and hospital prescriptions at 843-347-8120. | Confirm prescription readiness before walking across campus. |
Chaplain, Accessibility and Safety Support
CMC’s chaplain page says the chapel is on the first floor near the Main Lobby. Chaplain support can help patients and families during anxious hospital moments. Accessibility resources describe accessible offices, meeting rooms, bathrooms, waiting areas, cafeteria, patient treatment areas and elevator access.
Chaplain weekday help
To speak with a chaplain Monday-Friday, 8:30 a.m.-5:00 p.m., call 843-234-6714.
After-hours chaplain
For urgent after-hours or weekend chaplain needs, call 843-347-7111, press “0” for the operator and ask for the chaplain to be paged.
Accessibility
CMC describes curb cuts, ramps, level first-floor access, elevators and accessible public/patient areas.
Official Conway Medical Center Links to Use After This Guide
Use this guide to choose the correct route, then use official CMC pages for live forms, phone numbers, billing rules, portal login, directions, visitor information and patient resources.
Conway Medical Center Map and Directions
Use this map for route planning to 300 Singleton Ridge Road in Conway. For the Emergency Department, BirthPlace, Patient Services or Medical Arts Building, check the official directions page because entrances differ.
Confirm appointment location, entrance, ID, insurance, portal access, records, billing details and arrival time.
Ask for the correct desk, department, floor and elevator if your directions are unclear.
Confirm discharge instructions, medication changes, follow-up, portal access, records and billing questions.
Helpful Video / Resource Decision
No single official Conway Medical Center video was reliable enough to embed here as the main patient-instruction video without risking outdated portal, visitor, billing or directions information. For current patient tasks, the safer user experience is to link directly to official CMC pages for the portal, medical records, billing, directions, visitor information and emergency services.
Conway Medical Center Patient Route Planner
Choose your situation and this browser-side planner creates a practical next-step list. It does not send information anywhere.
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Short, specific messages work better than long stories. Copy and edit the script that matches your need.
Portal support script
Hi, I am a Conway Medical Center patient and need CMC Patient Portal / CMCcare help. My issue is [enrollment / login / results / appointment / refill / message]. What is the correct next step?Records request script
Hi, I need records from Conway Medical Center for service date [date]. I need [discharge summary / ER note / operative report / lab / imaging report / clinic note]. Should I use the HIPAA release form, portal access, clinic route or another process?Billing script
Hi, I received a Conway Medical Center bill for account number [number]. Has insurance finished processing, is this a hospital or outside provider bill, and can I request an itemized statement, payment plan, uninsured discount or charity-care information?Appointment location script
Hi, I have an appointment with [provider/department] on [date]. Can you confirm the exact address, entrance, building, parking area, arrival time, and whether I need labs, fasting, forms, referral or previous records?Visitor script
Hi, I plan to visit [patient name] in [room/unit if known]. Can you confirm current visiting hours, specialty-unit rules, whether children can visit, and whether flowers, food or balloons are allowed?Chaplain script
Hi, I would like chaplain support for [patient/family name]. Is a chaplain available now, or should I call the operator and ask for the chaplain to be paged?Common Conway Medical Center Mistakes to Avoid
These mistakes cause wrong-route calls, delayed records, billing confusion, portal issues and entrance mistakes.
Confusing Conway Medical Center with Conway Regional
This guide is for Conway Medical Center in Conway, South Carolina, not Conway Regional in Arkansas.
Using portal messages for emergency symptoms
The portal is for routine online access. Serious symptoms need 911 or emergency care.
Driving to the wrong entrance
Emergency Department, BirthPlace, Patient Services and Medical Arts Building routes differ. Use the official directions page.
Requesting records without the release form
Formal records require the HIPAA release process. Print, complete and submit the form with correct details.
Ignoring separate bills
Emergency physicians, anesthesia, radiology, pathology, hospitalists and physician groups may bill separately.
Assuming every unit has the same visitor hours
General visiting is 8 a.m.-9 p.m., but specialty areas can have different times.
Related Medical-Centers.org Guides
Use these related guides if you are comparing hospital portals, records, billing, ER, maps and patient-navigation workflows across other medical centers.
Conway Medical Center FAQ
Where is Conway Medical Center located?
Conway Medical Center is located at 300 Singleton Ridge Road, Conway, SC 29526.
What is the main phone number for Conway Medical Center?
The main phone number is 843-347-7111.
How do I call a patient room at Conway Medical Center?
Patient rooms can be called directly at 843-234-5 plus the room number. Pediatric patients may be called directly between 7 a.m. and 10 p.m.
Does Conway Medical Center have a patient portal?
Yes. CMC offers the CMC Patient Portal and CMCcare app for electronic access to hospital and physician office records, appointments, messages, lab results, clinic notes, prescription renewals and vaccination records.
Can I use the CMC portal for emergency symptoms?
No. For medical emergencies, call 911. Do not wait for a portal message or routine callback for serious or rapidly worsening symptoms.
How do I request medical records from Conway Medical Center?
Use the official HIPAA Release Form, print it, and mail the completed form to Medical Records/HIM, Conway Medical Center, 300 Singleton Ridge Road, Conway, SC 29526. You may also turn the form in to your primary care or specialty clinic.
What is the Medical Records phone number?
The phone directory lists Medical Records at 843-347-8113. The records page lists fax 843-347-0647, hospital legal/insurance fax 843-347-1509, and clinic legal/insurance fax 843-347-1517.
Who do I call for billing questions at Conway Medical Center?
Billing Questions are listed at 843-347-8072. CMC also lists Financial Counselors at 843-347-8379 or 843-347-8043.
Does Conway Medical Center offer charity care?
Yes. CMC says it has limited charity care funds for patients who are financially unable to pay their bills. For more information, contact CharityCare@cmc-sc.com or 843-234-6715.
What are Conway Medical Center visiting hours?
CMC asks visitors to limit visiting hours to between 8:00 a.m. and 9:00 p.m., while noting that specialty areas may have different visiting times.
Where is the Conway Medical Center Emergency Department entrance?
From Singleton Ridge Road, turn left at the first campus entrance onto Cypress Circle. Follow Cypress Circle around the left side of the hospital. The Emergency Department entrance is on the right, with parking on the left side of Cypress Circle.
What dining options are available at Conway Medical Center?
CMC dining information lists breakfast, lunch, dinner and grill hours for the CMC Café, with the grill closing daily from 3:30 to 4:00 p.m. for patient meal preparation. Hours can change, so verify current dining details before relying on them.
How do I reach the chaplain at Conway Medical Center?
For chaplain support Monday through Friday, 8:30 a.m. to 5:00 p.m., call 843-234-6714. For after-hours, weekend or urgent needs, call 843-347-7111, press 0 for the operator and ask for the chaplain to be paged.
Is Conway Medical Center open 24/7?
The official Conway Medical Center location page lists the hospital hours of operation as 24/7.
How do I find a doctor at Conway Medical Center?
Use the official CMC provider search to find a doctor by specialty or location, including Conway, Myrtle Beach and Socastee areas.